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ServiceNow

Workflow Automation
& Orchestration

Transform your business operations with intelligent ServiceNow workflow automation and orchestration solutions that eliminate manual tasks, reduce errors, and accelerate business processes.

ServiceNow Workflow Automation Excellence

Leverage the power of ServiceNow's advanced workflow automation capabilities to streamline operations, improve efficiency, and deliver exceptional user experiences across your organization.

Flow Designer

Build sophisticated workflows with intuitive drag-and-drop interface, enabling rapid automation development without extensive coding.

Visual Workflow Builder
Pre-built Actions & Templates
Real-time Testing & Debugging
Version Control & Rollback

Workflow Metrics

Active Workflows 247
Automation Rate 87%
Success Rate 96%
Time Saved 72%

Integration Hub

Connect ServiceNow with third-party applications and services using pre-built spokes and custom integrations.

Pre-built Spokes Library
REST & SOAP API Support
Custom Action Development
Secure Credential Management

Integration Stats

Connected Systems 43
API Calls/Day 12.5K
Success Rate 99.2%
Avg Response Time 1.8s

Business Rules & Scripts

Implement complex business logic with server-side and client-side scripting for advanced automation scenarios.

Server-side Business Rules
Client Scripts & UI Policies
Scheduled Jobs & Events
Performance Optimization

Rule Performance

Active Rules 156
Execution Speed 98%
Error Rate 0.3%
Code Quality A+

Advanced Orchestration Solutions

Coordinate complex multi-system processes with intelligent orchestration that ensures seamless execution across your entire technology ecosystem.

Multi-System Orchestration

1

Process Coordination

Coordinate complex workflows across multiple systems, applications, and departments with intelligent sequencing and dependency management.

2

Exception Handling

Automated error detection, escalation, and recovery processes that ensure business continuity and minimize disruption.

3

Resource Management

Intelligent resource allocation and load balancing to optimize performance and ensure efficient utilization of system resources.

4

Real-time Monitoring

Comprehensive monitoring and alerting capabilities that provide visibility into orchestrated processes and performance metrics.

Orchestration Dashboard

Employee Lifecycle Process
Active
IT Service Provisioning
Running
Change Management Flow
Orchestrating
Incident Response
Coordinating
System Status

All orchestration engines operating at optimal performance. 47 processes completed successfully in the last hour with 99.6% success rate.

Overall Efficiency 94%

Service Orchestration

Coordinate IT service delivery across multiple teams and systems with automated handoffs and status tracking.

  • • Multi-team coordination
  • • Automated task routing
  • • SLA monitoring & enforcement

Process Optimization

Continuously optimize orchestrated processes using AI-driven insights and performance analytics.

  • • Performance analytics
  • • Bottleneck identification
  • • Continuous improvement

Compliance Automation

Ensure regulatory compliance with automated audit trails, approval workflows, and documentation.

  • • Automated audit trails
  • • Compliance reporting
  • • Risk management

Automation Solution Areas

Discover how our workflow automation and orchestration solutions transform key business areas and drive operational excellence across your organization.

IT Service Management

Automate incident management, change processes, and service requests with intelligent routing and escalation.

Incident Resolution

73%
Faster resolution

Change Success

96%
Success rate
Automated ticket routing & prioritization
Intelligent escalation management
Self-healing infrastructure automation

Human Resources

Streamline employee lifecycle management from onboarding to offboarding with automated workflows.

Onboarding Time

65%
Reduction

Employee Satisfaction

4.8
Out of 5
Automated employee onboarding workflows
Leave request & approval automation
Performance review orchestration

Finance & Procurement

Automate financial processes, purchase approvals, and vendor management with intelligent routing.

Approval Speed

80%
Faster approvals

Cost Savings

$2.1M
Annual savings
Purchase order automation
Invoice processing & approval
Budget management workflows

Customer Service

Enhance customer experience with automated case routing, escalation, and resolution workflows.

Response Time

60%
Improvement

Customer Satisfaction

92%
CSAT score
Intelligent case routing
Automated escalation management
SLA monitoring & enforcement

Automation Benefits & ROI

Discover the transformative impact of workflow automation and orchestration on your business operations, efficiency, and bottom line.

Measurable Business Impact

Operational Efficiency

85%

Average improvement in process efficiency through intelligent automation and orchestration.

Error Reduction

92%

Reduction in manual errors through automated validation and processing workflows.

Cost Reduction

67%

Average reduction in operational costs through process automation and optimization.

ROI Calculator

$3.2M
Annual Savings
340%
ROI
Labor Cost Savings $1.8M
Error Prevention $850K
Efficiency Gains $550K
Payback Period 8 months
Implementation Cost $940K

Speed

Process execution up to 10x faster than manual operations

Accuracy

99.5% accuracy rate with automated validation and processing

24/7 Operations

Continuous processing without human intervention or downtime

Scalability

Handle increasing workloads without proportional resource increases

Discover how we help businesses achieve their goals

Start Your Automation Journey

Ready to transform your business with intelligent workflow automation? Our experts will design and implement automation solutions that drive efficiency and innovation.

Workflow Automation Services

Flow Designer workflow development
Integration Hub setup & configuration
Business rules & scripts optimization
Process orchestration & monitoring