Objective:

Upgrade the existing Citrix 6.x environment and optimize its performance while ensuring a seamless user experience for both employees and remote workers.

Challenges:

• End of life, End of support for the legacy Citrix environment.
• Compatibility issues with the latest operating system and applications.
• Maintenance of multiple farms, duplicate global users, and duplicate instances of applications in farms.
• Increased Downtime, maintenance cost, and decreased performance

Solution:

• Designed, and implemented the new Citrix 7.x environment.
• Migrated users and applications.

Results:

• Single sign-on for all Citrix users using contractors.
• Single farm hosting all users, and applications over the cloud with backup/replication across regions.
• Improved performance, enhanced security with AD integration and zero business downtime.
• Scalability on demand as per business needs.
• Reduced operation cost and simplified management.

Objective:

The commercial airlines organization is transitioning from a legacy platform to a new platform to improve and enhance its airline operations.

Challenges:

• Maintenance and integration of Legacy core operations system impacting business on a regular basis.
• Implementing new compliance and technological features is not currently feasible.
• Maintenance, downtime, and the need for manual intervention have a direct impact the top line.

Solution:

• High skilled certified dedicated professionals with immense industry experience who would drive the initiatives through methodology, control, and delivery process knowledge.
• A dedicated team of SMEs for gap analysis between legacy and new PaaS solutions.
• V&V experts test the new tool and hand it over to the business. Smooth transition to operations.

Results:

• The successful implementation enabled the airline to manage its core operations more effectively, reduce costs, increase uptime, and enhance end-user satisfaction.
• Ease of integration with new gen systems Increased overall revenue and ease of operations.

Objective:

Implement PPM to provide data-driven insights for informed strategic decisions, optimizing resource allocation, and mitigating risks, ultimately enhancing the organization’s profitability and competitiveness.

Challenges:

• Lack of Strategic Alignment: Projects not aligned with the organization’s strategic objectives, potentially leading to misallocation of resources and wasted investments.
• Resource Bottlenecks: Resource allocation becomes inefficient, causing conflicts and delays in project execution due to insufficient oversight.
• Risk Management Issues: Struggle to identify and mitigate risks at a portfolio level, increasing the likelihood of project failures impacting the entire organization.
• Cost Overruns: Cost control becomes challenging, as there is no centralized oversight of project budgets and expenditures, which can result in financial inefficiencies.
• Poor Decision-Making: C-suite executives lack comprehensive data and insights, making it difficult to prioritize projects, optimize the portfolio, and make informed strategic decisions.
• Ineffective Communication: Stakeholders and project teams may struggle with inadequate communication and transparency regarding project statuses and priorities.

Solution:

• Implemented the Smart sheet tool, enabling automated workflows, real-time team collaboration, and effective resource allocation.
• Improved risk and issue management.
• Enabled C-level transparency to ensure that projects are prioritized in alignment with organizational goals.

Objective:

Implement ITSM(Service now) to better manage IT operations.

Challenges:

• Fragmented IT Processes: Fragmented and manual IT processes, leading to inefficiencies, delays, and inconsistent service delivery.
• Lack of Visibility: Organization struggled with limited visibility into IT assets, configurations, and service requests, making it challenging to make informed decisions.
• High Support Costs: Escalating IT support costs due to inefficient incident management and problem resolution processes.

Solution:

• Implement Service Now ITSM (Incident management, Request management, Change, Release and CMDB implementation)

Results:

• Efficient Service Management: Streamlined service requests, incident management, problem resolution, and change management processes.
• Automation and Workflow: Automate routine tasks and workflows, reducing manual intervention and improving productivity.
• Improved Employee Experience: Self-service portals and knowledge bases.
• IT Asset Management: Comprehensive IT asset management, helping organizations optimize asset utilization, reduce costs, and maintain compliance with licensing and regulatory requirements.
• Enhanced Collaboration: Increased collaboration among teams and departments by providing a centralized hub for communication, documentation, and task management.