Project Manager - Azure Infrastructure (Hub & Spoke Topology)*

Company: Vriba

Location: Remote (Anywhere in USA)

Job Description:

Vriba Technologies is actively seeking a dynamic and detail-oriented Project Manager specializing in Azure Infrastructure, with a focus on Hub & Spoke Topology. The candidate will be responsible for leading Azure infrastructure projects, ensuring seamless deployment and management of cloud services within a highly distributed and scalable network architecture. This role demands a deep understanding of Azure cloud solutions, infrastructure management, and the ability to coordinate across cross-functional teams globally, especially during US working hours. The selected candidate will oversee the end-to-end delivery of Azure projects that meet the organization’s business and technical requirements.

Key Responsibilities:

1. Project Planning & Scope Management:

• Lead the end-to-end management of Azure infrastructure projects, focusing on Hub & Spoke Topology architecture, ensuring the central hub efficiently connects with regional spokes.
• Define and document project scope, objectives, and deliverables in collaboration with key stakeholders, including business leaders, technical teams, and third-party vendors.
• Create comprehensive project plans, including timelines, resource allocation, cost estimates, and risk mitigation strategies.
• Coordinate with Azure Solutions Architects, Cloud Engineers, and Security Teams to ensure that all infrastructure requirements align with business goals.

2. Hub & Spoke Topology Implementation:

• Manage the deployment of Azure services following the Hub & Spoke architecture, ensuring that the central hub provides core services like security, connectivity, and shared resources, while each spoke maintains localized workloads and data.
• Collaborate with architects to design secure, scalable, and optimized Azure infrastructures using components like Virtual Networks (vNets), Private Link, Azure Load Balancers, and Virtual Machines.
• Oversee inter-spoke communications within the Hub & Spoke architecture, ensuring low latency, high security, and redundancy.

3. Infrastructure Monitoring & Risk Management:

• Monitor Azure infrastructure performance and ensure high availability and fault tolerance across hubs and spokes.
• Conduct regular risk assessments and implement appropriate mitigations to address potential project risks, such as network failures, security breaches, or resource contention within the Hub & Spoke model.
• Utilize Azure native tools like Azure Monitor, Log Analytics, and Network Watcher for infrastructure health checks and performance analytics.

4. Agile Methodology & Project Execution:

• Apply Agile project management principles to deliver Azure infrastructure solutions in iterative cycles, ensuring continuous delivery and rapid adaptability to evolving project needs.
• Lead daily stand-ups, sprint planning, and retrospectives, focusing on the timely execution of deliverables while managing scope and change requests.
• Track and manage project milestones to ensure the timely completion of the Azure deployment within the Hub & Spoke architecture.

5. Stakeholder Management & Communication:

• Act as the main point of contact for stakeholders, ensuring clear communication of project status, challenges, and progress across all levels, from technical teams to executive sponsors.
• Collaborate with global teams and stakeholders to gather requirements and provide regular updates, ensuring that the technical aspects of the project meet business objectives.
• Deliver weekly status reports and maintain comprehensive project documentation, including risk logs, decision logs, and change management reports.

6. Compliance & Security:

• Ensure all Azure infrastructure adheres to industry security standards, data protection laws, and regulatory compliance specific to the Hub & Spoke topology.
• Work closely with security experts to implement best practices for Azure role-based access control (RBAC), network security groups (NSGs), and encryption protocols to safeguard all hubs and spokes.
• Conduct regular security audits and penetration testing to identify and mitigate vulnerabilities within the Azure environment.

7. Financial Management & Budgeting:

• Manage project budgets, tracking all costs associated with Azure resources like compute, storage, networking, and third-party services.
• Provide regular budget forecasts and ensure that project costs are within the approved financial scope.
• Optimize the use of Azure services to reduce costs, such as leveraging reserved instances, auto-scaling, and Azure Cost Management tools.

8. Team Leadership & Collaboration:

• Lead and mentor cross-functional teams, including Azure administrators, cloud engineers, security specialists, and DevOps teams, to ensure cohesive collaboration and high performance throughout the project lifecycle.
• Foster a culture of collaboration across geographically distributed teams and departments, ensuring that the technical and operational aspects of the project are fully aligned.

Required Skills & Qualifications:

Technical Skills:

• 5-8 years of experience in project management, with at least 3 years of hands-on experience managing Azure infrastructure projects.
• Expertise in managing Hub & Spoke Topology on Azure, including working knowledge of Virtual Networks (vNets), Private Link, Azure Firewall, DNS, Load Balancers, and ExpressRoute.
• Strong experience with Azure services like Azure API Management, Key Vault, Cosmos DB, and SQL Database in a hybrid cloud environment.
• Proficiency in Agile and Scrum methodologies, with experience managing infrastructure projects in fast-paced environments.
• Hands-on experience with Azure native tools for monitoring, cost management, security, and automation.

Project Management Skills:

• PMP or PRINCE2 certification preferred, with a deep understanding of project management methodologies, budgeting, and financial management.
• Experience managing large-scale projects involving cross-functional teams and third-party vendors, delivering infrastructure solutions in distributed network topologies.
• Ability to coordinate complex schedules, track project progress, and ensure that project timelines are met.

Soft Skills:

• Strong leadership skills with the ability to inspire and manage a team of diverse talents.
• Excellent verbal and written communication skills, with the ability to interface with both technical and business stakeholders.
• Strong problem-solving and analytical skills, capable of identifying and resolving infrastructure-related issues quickly.

Sales Executive – North America Market (Remote)

Work Timings: 6.30PM to 3.30AM IST

Role Overview:

We are seeking an experienced Sales Executive to be our pioneering hire in sales. This role will be critical in building and nurturing partnerships across the North American market, focusing on cloud, AI, IT service management and staffing offerings. The Sales Executive will engage with digital product companies and lead the development of a strategic approach to unlock new revenue streams.

Key Responsibilities:

• Drive business growth by generating leads and cultivating relationships with prospective clients in North America, working closely with Vriba’s leadership.
• Develop and execute a sales strategy focused on cloud solutions, AI, and staffing services for digital product companies.
• Act as the primary point of contact for North American clients, delivering presentations and solution pitches to address client needs.
• Forge new partnerships, expand Vriba’s network, and work collaboratively with product and delivery teams to align on client requirements.
• Conduct market analysis to identify trends and drive Vriba’s strategic positioning in the North American market.
• Meet and exceed quarterly and annual sales targets, maintaining a consistent pipeline.

Qualifications:

• Graduate from a top business school (IIM, ISB, XLRI, or equivalent).
• 3-5 years of experience in sales or business development, ideally with exposure to the North American market.
• Proven track record in building client relationships and generating leads within IT, cloud, AI, or staffing sectors.
• Strong communication skills, with the ability to confidently present to C-level executives.
• Adaptable to work in North America time zones, with flexibility for occasional travel as required.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunity to be a key part of Vriba’s growth journey and shape our sales strategy in a new market.
• Supportive work environment and career growth within a dynamic, expanding company.

ServiceNow Technical Consultant

Position: Offshore-Remote (India)

Skills Required: ITAM & CMDB

Role Description:

The ServiceNow Technical Consultant will be responsible for providing expert guidance and delivering innovative ServiceNow solutions to clients.. The Technical Consultant will collaborate with cross-functional teams, analyse business requirements, design and implement ServiceNow solutions, and provide ongoing support and maintenance.

Key skills:

• Experienced in the implementation of ServiceNow ITSM, CSM, ITOM & ITAM and other product line solutions using industry best practices.
• Hands-on development experience of ServiceNow Scripting like Business Rules, Script includes, Workflows, UI Action, UI Policy, Client scripts, Email Inbound Actions
• Extensive Knowledge of Flow Designer, IntegrationHub
• Good understanding of CSDM (Common Service Data Model)
• Good experience in Service Portal/Employee Service Center and widget creation
• Very good experience of REST and SOAP based integrations, Scripted REST and SOAP API creation
• Knowledge of Authentication via Token, Oauth 2.0, Certificates and MID Servers
• Experience in custom applications development
• Experience in LDAP/Active Directory/SSO implementation
• Experience in Orchestrations Development
• Good understanding of all ServiceNow Development Building Blocks
• Good understanding of ITIL concepts

Desirable Skills:

• Worked on Discovery, Service Mapping, Event Management, HAM & SAM
• Worked on ServiceNow integrations with Azure, JIRA, Intune, MS Teams, JAMF
• Experience in working on Performance Analytics
• Design and modification of ServiceNow Service Portal.
• Review existing set up and provide best practice recommendations in line with the OEM
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
• Experience with HTML coding and Jelly script strongly preferred
• Good programming knowledge in Javascript or any other programming languages (Python/Java etc…)
• ITIL Foundations certification is preferred.

Certifications (Preferred): CIS - ITOM Discovery, Event Management, HAM, SAM, HRSD

Educational Qualifications: BE/B.Tech

MRO (Maintenance Repair & Overhaul) Business Analyst - TRAX

Location: Remote (India)

Work Timings: 6.30PM to 3.30 AM IST

Position Summary:

The MRO Business Analyst ensures that the information systems dedicated to the maintenance planning and control of the airline, meets or exceed the requirements for functionality and business needs.

Responsibilities & Duties:

• Accurate definition of processes that support existing business requirements of their assigned subject matter areas,
• Identification of the data sources and repositories supporting existing processes.
• Documentation of existing problems in data accuracy.
• Definition and documentation of future business processes to be built upon functionality of the Maintenance Information Systems.
• Manages Operation Specifications, Minimum Equipment Lists and Maintenance Capability Lists.
• Assist in the Integration of TRAX with next gen SOC Systems by mapping the functionality of TRAX with the new systems.
• Selection and documentation of business rules to be enforced by the Maintenance Information System (MIS).
• Identification and documentation of shortfalls in functionality of the Maintenance Information system to be addressed by modifications or acceptable process changes.
• Knowledge of Federal Aviation Administration (FAA), European Aviation Safety Agency (EASA), UK Civil Aviation Authority (CAA), and Civil Aviation Administration of China (CAAC) requirements specific to aircraft maintenance and able to facilitate conversations with these agencies.
• Definition of departmental training requirements to ensure new functions are clearly communicated.
• Initiation of revisions to the General Maintenance Manual or other Aviation Manuals.
• Facilitation of technical discussions within their workplace and within the MRO project team to collect and validate information and develop plans, recommendations and policies.
• Analyzes and makes recommendations for the implementation of procedures and metrics that support compliance with industry, military, and regulatory standards.
• Provides research and guidance on policies, government regulations, and agency guidelines to ensure compliance with external standards.
• Supports Safety Management System (SMS) implementation and compliance.

Qualifications we prefer:

• Bachelors’ Degree – a must.
• Experience in the Aerospace/aviation industry – a must.
• Knowledge of MRO Systems and Maintenance Information Systems (MIS) – a must (TRAX Software knowledge preferred)
• Ability to understand, interpret, and apply Quality requirements/MRO regulations.
• Technical writing experience to update existing user documentation and raw processes, as well as document new raw processes and user documentation - preferred.
• Training of technical personnel in the MIS systems and specific departmental processes - preferred.
• Proficient in the use of office software including Word, Excel, Access, Project, SQL Developer and Visio - preferred.

Atlassian Architect (Offshore/Remote)

• Develop long-term strategies for deploying and scaling Atlassian products in alignment with organizational goals.
• Architect and design the overall system setup for Jira, Confluence, and Atlassian Access, ensuring scalability and robustness.
• Gather and analyze requirements from different stakeholders to ensure the Atlassian suite meets their needs.
• Oversee user management in Atlassian products, setting appropriate permissions and access controls.
• Ensure that the deployment of Atlassian products is compliant with data security standards and regulations.
• Integrate Jira and Confluence with other tools and platforms used within the organization.
• Address and resolve any issues or challenges that arise with the use of Atlassian products.
• Document architecture designs, configurations, and procedures, sharing knowledge with team members.
• Manage licenses for Atlassian products, ensuring compliance and cost-effectiveness.
• Implement industry best practices in the use of Atlassian tools.
• Manage the budget related to Atlassian products, ensuring cost-effective solutions.
• Develop and manage reporting systems within Jira and Confluence to aid in decision-making processes.
• Regularly conduct security audits and assessments of the Atlassian environment.
• Plan and manage the capacity of Atlassian applications to meet growing organizational needs.
• Stay informed about new features and technologies related to Atlassian products and assess their applicability.

Atlassian Administrator (Offshore/Remote)

• Administer user permissions for Jira Cloud and Confluence Cloud, ensuring appropriate access levels and security.
• Set up and configure projects in Jira, including workflows, issue types, and fields.
• Manage Confluence spaces, including creation, configuration, and access controls.
• Oversee integrations between Jira, Confluence, and other tools or plugins.
• Provide training and support to users on how to effectively use Jira and Confluence.
• Identify and resolve issues faced by users in Jira and Confluence.
• Customize workflows in Jira to suit specific project or team needs.
• Ensure proper documentation of configurations, processes, and customizations.
• Evaluate, install, and maintain plugins to extend the capabilities of Jira and Confluence.
• Manage and monitor the use of APIs for integration with other systems.
• Conduct regular audits of user access and permissions to maintain security.
• Configure and manage notifications in Jira and Confluence to ensure effective communication.
• Manage the budget related to Jira and Confluence usage, including subscription costs and plugin purchases.
• Coordinate with various departments to ensure Jira and Confluence meet organizational needs.
• Support Agile methodologies through Jira, configuring boards, sprints, and backlogs as needed.

AI Specialist - Large Language Models (LLM)

Company: Vriba

Location: Remote (U.S. Shift: 6:30 PM to 3:30 AM IST)

Role Overview:

Vriba is seeking a skilled AI Specialist specializing in Large Language Models (LLM) to join our team remotely. In this role, you will be responsible for designing, developing, and deploying advanced LLM-based applications that enhance customer care and data analytics functions. Your expertise will support Vriba's strategic projects with high-impact AI solutions, focusing on creating efficient data pipelines, implementing embeddings, and fine-tuning LLM models to achieve robust performance in real-world applications.

Key Responsibilities:

1. LLM Design and Architecture:

• Develop, test, and optimize end-to-end LLM architectures to address specific business needs, including customer care support, sentiment analysis, data summarization, and complaint categorization.
• Conduct model fine-tuning and prompt engineering to tailor language models for optimized outputs.

2. Data Engineering and Curation:

• Build and maintain data ingestion pipelines, enabling high-quality data flows from multiple sources into the LLM architecture.
• Process, curate, and create embeddings for large datasets, ensuring efficient use in LLM applications.
• Collaborate with data engineering teams to streamline ETL processes for handling structured and unstructured data.

3. Enterprise Integration and User Interface Development:

• Integrate LLMs into existing applications and develop user-friendly interfaces for interactive data insights.
• Partner with front-end developers to ensure seamless LLM functionality within customer-facing and internal applications.

4. Model Performance and Optimization:

• Monitor and evaluate model performance, ensuring LLM outputs meet enterprise standards and adjusting configurations as necessary.
• Conduct proof-of-concept (POC) trials and optimize LLM configurations for accuracy, response time, and resource efficiency, leveraging tools like Databricks and Azure ML.

5. Cross-Functional Collaboration:

• Work closely with business stakeholders, data engineers, and AI/ML teams to align LLM solutions with project requirements.
• Participate in regular update meetings, sharing insights and progress with Vriba leadership to support decision-making and resource allocation.

6. Documentation and Reporting:

• Maintain clear, comprehensive documentation of LLM configurations, integration processes, model tuning procedures, and performance benchmarks.
• Provide regular, detailed reports on model performance, challenges, and recommendations for improvement to stakeholders.

Required Qualifications:

• Education: Bachelor’s or Master’s degree in Computer Science, Data Science, Machine Learning, or a related field.

Experience:

• Minimum of 3+ years working with large language models, NLP, or related machine learning applications.
• Hands-on experience with popular LLM frameworks and models, such as GPT, BERT, T5, or similar.

Technical Skills:

• Proficiency in Python and machine learning frameworks, including TensorFlow or PyTorch.
• Familiarity with data engineering tools and techniques (ETL, data embedding, vector databases).
• Expertise with cloud platforms like Azure or AWS, with particular experience in Databricks, Data Lake, or equivalent big data tools.
• Solid understanding of end-to-end LLM architecture requirements, including data curation, embedding creation, and UI integration.

Soft Skills:

• Strong problem-solving abilities, with a focus on adaptability and critical thinking in a fast-paced, evolving environment.
• Excellent communication skills, capable of delivering clear insights and detailed documentation to technical and non-technical stakeholders.
• Demonstrated ability to work independently in a remote setup, proactively engaging with team members and stakeholders across time zones.

Preferred Qualifications:

• Proven experience in sentiment analysis, summarization, and classification using LLMs.
• Previous experience with customer care or analytics-focused AI implementations.
• Familiarity with MLOps practices and deploying AI models at scale in enterprise.