ITSM
ITSM Implementation and Optimization
As technology becomes integral to almost all the businesses, organizations are looking for ways to include IT services into their business requirements. The IT Service Management (ITSM) provides a framework for improving, delivering, retiring, deploying, and creating IT services in an organization.
We recommend appropriate ITSM platform to meet demands of expanding business and manage Operations workload significantly contribute to enhancing the maturity level of ITSM within an Organization
ITSM Implementation
00
Chaotic
- Ad Hoc
- Undocumented
- Unpredictable
- Multiple help desks
- Minimal IT operations
- User call notification
Tool leverage
01
Reactive
- Fight fires
- Inventory
- Desktop software distribution
- Initiate problem management process
- Alert and event management process
- Measure component availability (up/down)
Operational process engineering
02
Proactive
- Analyze trends
- Set thresholds
- Predict problems
- Measure application availability
- Automate
- Mature problem configuration, change, asset, and performance management processes.
Service delivery process engineering
03
Services
- IT as a service provider
- Define service classes pricing
- Understand costs
- Guarantee SLAs
- Measure and report service availability
- Integrate processes
- Capacity management.
Service and account management
04
Value
- IT as a strategic business partner
- IT business metric linkage
- IT/ business collaboration improves business process
- Real-time infrastructure
- Business planning
Manage IT like a business
Vriba has successfully deployed Service now implementation with Customers. Implementation of ITSM using Service Now addressed challenges related to process inefficiencies, user experience, and visibility resulting in streamlined and mature approach to IT service management.
Optimization
ITSM optimization requires commitment, collaboration, and the willingness to adapt to changing business needs and technology trends. By continuously refining and enhancing ITSM practices, Organization can achieve higher levels of efficiency, quality, and customersatisfaction.
Step by step approach to ITSM optimization involves:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement